Northeast & Financial Services Summit | June 29, 2021 | Virtual Summit - Real-time Online Conversations

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Keynote Presentation

Visionary speaker presents to entire audience on key issues, challenges and business opportunities

Keynote Presentations give attending delegates the opportunity to hear from leading voices in the industry. These presentations feature relevant topics and issues aligned with the speaker's experience and expertise, selected by the speaker in concert with the summit's Content Committee." title="Keynote Presentations give attending delegates the opportunity to hear from leading voices in the industry. These presentations feature relevant topics and issues aligned with the speaker's experience and expertise, selected by the speaker in concert with the summit's Content Committee.

Executive Visions

Panel moderated by Master of Ceremonies and headed by four executives discussing critical business topics

Executive Visions sessions are panel discussions that enable in-depth exchanges on critical business topics. Led by a moderator, these sessions encourage attending executives to address industry challenges and gain insight through interaction with expert panel members." title="Executive Visions sessions are panel discussions that enable in-depth exchanges on critical business topics. Led by a moderator, these sessions encourage attending executives to address industry challenges and gain insight through interaction with expert panel members.

Thought Leadership

Solution provider-led session giving high-level overview of opportunities

Led by an executive from the vendor community, Thought Leadership sessions provide comprehensive overviews of current business concerns, offering strategies and solutions for success. This is a unique opportunity to access the perspective of a leading member of the vendor community." title="Led by an executive from the vendor community, Thought Leadership sessions provide comprehensive overviews of current business concerns, offering strategies and solutions for success. This is a unique opportunity to access the perspective of a leading member of the vendor community.

Think Tank

End user-led session in boardroom style, focusing on best practices

Think Tanks are interactive sessions that place delegates in lively discussion and debate. Sessions admit only 15-20 participants at a time to ensure an intimate environment in which delegates can engage each other and have their voices heard." title="Think Tanks are interactive sessions that place delegates in lively discussion and debate. Sessions admit only 15-20 participants at a time to ensure an intimate environment in which delegates can engage each other and have their voices heard.

Roundtable

Interactive session led by a moderator, focused on industry issue

Led by an industry analyst, expert or a member of the vendor community, Roundtables are open-forum sessions with strategic guidance. Attending delegates gather to collaborate on common issues and challenges within a format that allows them to get things done." title="Led by an industry analyst, expert or a member of the vendor community, Roundtables are open-forum sessions with strategic guidance. Attending delegates gather to collaborate on common issues and challenges within a format that allows them to get things done.

Case Study

Overview of recent project successes and failures

Case Studies allow attending executives to hear compelling stories about implementations and projects, emphasizing best practices and lessons learned. Presentations are immediately followed by Q&A sessions." title="Case Studies allow attending executives to hear compelling stories about implementations and projects, emphasizing best practices and lessons learned. Presentations are immediately followed by Q&A sessions.

Focus Group

Discussion of business drivers within a particular industry area

Focus Groups allow executives to discuss business drivers within particular industry areas. These sessions allow attendees to isolate specific issues and work through them. Presentations last 15-20 minutes and are followed by Q&A sessions." title="Focus Groups allow executives to discuss business drivers within particular industry areas. These sessions allow attendees to isolate specific issues and work through them. Presentations last 15-20 minutes and are followed by Q&A sessions.

Analyst Q&A Session

Moderator-led coverage of the latest industry research

Q&A sessions cover the latest industry research, allowing attendees to gain insight on topics of interest through questions directed to a leading industry analyst." title="Q&A sessions cover the latest industry research, allowing attendees to gain insight on topics of interest through questions directed to a leading industry analyst.

Vendor Showcase

Several brief, pointed overviews of the newest solutions and services

Taking the form of three 10-minute elevator pitches by attending vendors, these sessions provide a concise and pointed overview of the latest solutions and services aligned with attendee needs and preferences." title="Taking the form of three 10-minute elevator pitches by attending vendors, these sessions provide a concise and pointed overview of the latest solutions and services aligned with attendee needs and preferences.

Executive Exchange

Pre-determined, one-on-one interaction revolving around solutions of interest

Executive Exchanges offer one-on-one interaction between executives and vendors. This is an opportunity for both parties to make key business contacts, ask direct questions and get the answers they need. Session content is prearranged and based on mutual interest." title="Executive Exchanges offer one-on-one interaction between executives and vendors. This is an opportunity for both parties to make key business contacts, ask direct questions and get the answers they need. Session content is prearranged and based on mutual interest.

Open Forum Luncheon

Informal discussions on pre-determined topics

Led by a moderator, Open Forum Luncheons offer attendees informal, yet focused discussions on current industry topics and trends over lunch." title="Led by a moderator, Open Forum Luncheons offer attendees informal, yet focused discussions on current industry topics and trends over lunch.

Networking Session

Unique activities at once relaxing, enjoyable and productive

Networking opportunities take various unique forms, merging enjoyable and relaxing activities with an environment conducive to in-depth conversation. These gatherings allow attendees to wind down between sessions and one-on-one meetings, while still furthering discussions and being productive." title="Networking opportunities take various unique forms, merging enjoyable and relaxing activities with an environment conducive to in-depth conversation. These gatherings allow attendees to wind down between sessions and one-on-one meetings, while still furthering discussions and being productive.

 

Tuesday, June 29, 2021 - Northeast & Financial Services Summit

9:15 am - 9:30 am

Welcome Registration & Opening Remarks

 

9:30 am - 10:10 am

Keynote Panel

People, Process, & Platforms... Tech Must Change Before it is Too Late!
Many technologists have had their departments shift from being cost centers to revenue generators for their organizations. That isn't the only shift that is coming for tech executives. Margins are reduced and expectations are high. Innovation has to move faster. Leadership has to evolve. Risk has a whole new meaning in 2021. Business continuity is just one of many complex business challenges creating unanticipated market turbulence. Join us to gain insight into how tech leaders are turning complexity and chaos into real strategy execution initiatives. 

Key Takeaways: 
  • Smarter Spending 
  • Customer and Employee Experience 
  • Leadership and Business Transformation

Moderated by:

Karl Schoen-Rene, Director of IT Security, Knights of Columbus View details

 
 

Panelists:

Hans Keller, Chief Information Officer, Erickson Living

 

Ewa Kleczyk, Senior Vice President Operations, TargetRwe

 
 

10:10 am - 10:40 am

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Keynote

Challenge the rules of security: Transform the threat surface to proactive control

With the dramatic increase in distributed workforces and the growing adoption of cloud applications, companies face unprecedented levels of IP, data, and identity sprawl beyond the enterprise firewall. Every endpoint is an entry into your business, cybercriminals have more ways to break in than ever before, and human error on the inside is a constant risk. Historically, endpoint security has been a zero-sum game - with the odds inevitably stacked against IT. But rather than protect devices, what if you could just control the security of them? 

In this presentation, see how Chrome OS and Chrome Browser are secure by design - embedding security into every workflow to provide proactive protection for users, devices, applications, and data, wherever work happens. This is cloud-first security control in the hands of the modern businesses that will thrive moving forward.

Sponsored by:

Google View details

 
 

Presented by:

Robert DeVito, Global Director, Chrome Customer & Partner Sales Engineering, Google

 
 

10:40 am - 11:00 am

Executive Exchange

 

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Think Tank

Accelerating Cloud Adoption while Minimizing Risk

Most organizations realizes that embracing the cloud and transforming the way they work is the future and critical in achieving many business outcomes. Too often, the benefits of cloud adoption is falling way short of expectations. Reason is simple: an embryonic cloud adoption strategy due to getting excited about the opportunities and not planning the approach in detail. Majority of organizations embark on this journey without considering the overarching objective, the tooling necessary, or the policies and governance required to manage this successfully. In this talk, we shall discuss why some organizations struggle to adopt the cloud, share industry experiences to overcome the limitations and industry best practices to drive successful transformation 

Key Takeaways: 

  • What are some challenges when you embark on a Cloud adoption journey? 
  • How do you control and manage uncertain financial costs? 
  • How can your organization realize benefits moving to a broader cloud strategy?

Presented by:

Ganesh Seetharaman, Advisor to CIO Former VP, Tupperware Brands

 
 

11:00 am - 11:20 am

Executive Exchange

 

Executive Boardroom

Sponsored by:

Freshworks View details

 
 

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Executive Boardroom

Digital Supply Chain Threats-Vulnerability Mitigation in 3rd Party Applications

"Software is eating the world" is a common refrain describing the oversized influence software has in how we run our businesses. Third party software usage is on the rise, accelerated by WFH initiatives and digital transformation to application development demands. This has resulted in the challenge for many organizations to uncover and manage the inherent risk that this code introduces. 

Vince Arneja, Chief Product Officer at GrammaTech, share his insights into how to uncover and understand the risk of third party software within the software supply chain. 

 You'll Learn: 

  •  How to analyze the risk or vulnerabilities that may be introduced if an institution were to deploy COTS products like video conferencing throughout all of the employees' devices in an organization 
  • Why you should extend the FOSS process to scan for non-source code libraries or binaries being brought into applications by your developers 
  • Ways to identify vulnerabilities in third party software or purchased libraries while creating a software bill of materials

Sponsored by:

GrammaTech View details

 
 

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Executive Boardroom

Secure Human Connections Drive Business Growth

The rapid adoption of cloud communications has created unprecedented change in how employees collaborate and communicate with one another, partners, and customers. Communication in applications like MS Teams, Slack, and even Zoom contain sensitive business information and occur at a volume and velocity that outstrip email. 

Enterprises can accelerate resilience by gaining visibility to detect and respond to internal and external risks hidden in the cloud communication ecosystem.

Jim Zuffoletti, CEO and co-founder of SafeGuard Cyber, will share approaches to reducing third party risks, and the latest research into the types of attacks targeting cloud communications infrastructure.

Attendees will learn: 

  • How vulnerable cloud communications apps are to insider threat, data loss, and even ransomware

  • How to maximize situational awareness to detect and respond to risk in cloud communication 

How a human-centric security model sets organizations up for success to adapt with changing business conditions and employee behavior


Sponsored by:

SafeGuard Cyber View details

 
 
 

11:20 am - 11:40 am

Executive Exchange

 

Fireside Chat

Leadership

During these times of rapidly evolving risks and opportunities, CIOs must embrace new approaches to leadership and strategic decision making. Join Rafael Maldonado and J.D, Miller for a 20 minute fireside chat to discuss how CIO's and IT executives will provide the workforce with tools and techniques to help them lead and effectively make decisions in a dynamic world. 

  • Rebuilding After Crisis 
  • Culture and The Future of Work 
  • Privacy and Ethics in a Disrupted Society 
  • Strategic Planning and Execution Talent

Presented by:

Rafael Maldonado, Vice President & CISO, NADA View details

 
 
 

11:40 am - 12:00 pm

Executive Exchange

 

Thought Leadership

Delivering Edge-to-Cloud Connectivity and Security

Silver Peak's EdgeConnect SD-WAN Platform Delivers: 

  •  Business-driven SD-WAN Edge Business priorities are always reflected in the way the network behaves; business intent drives applications and network resources 
  • Delivers Highest Quality of Experience End users enjoy always-consistent, always-available application performance; IT reclaims nights and weekends with high availability and resiliency 
  • Continuous Adaptation Applies advancements in automation and machine-learning to power a self-driving wide area network that gets smarter every day 
  • A Single Unified Platform Designed from the ground up to unify SD-WAN, firewall, segmentation, routing, WAN optimization and application visibility and control

Sponsored by:

Silver Peak Systems View details

 
 
 

12:00 pm - 12:30 pm

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Keynote Presentation

Accelerating Your AI Journey

AI is the main ingredient to help you pivot quickly in today's environment and ensure a successful digital transformation. To scale AI, you need to overcome the challenges of talent scarcity, data complexity and a lack of trust in AI systems. 

In this session, you'll discuss: 

  • Common challenges organizations face in their AI journey 
  • Ways to collect, organize, analyze, infuse AI, and modernize your data 
  • Efficient information architectures (IA) for AI

Sponsored by:

IBM View details

 
 
 

12:30 pm - 12:50 pm

Executive Exchange

 

Thought Leadership

The Dos and Don'ts of Recovering Active Directory from a Scorched Earth Disaster

In the age of cloud, dependency on Active Directory is rapidly growing - and so is the attack surface. The threat to AD from ransomware and wiper attacks is generally understood, but the complexity of forest recovery is not. In "the good old days", AD recovery meant recovering AD from natural disasters and operational errors. But cyberattacks changed all that. Today, it's quite likely that every domain controller (DC) will be encrypted or completely wiped out in a matter of minutes. 

So, what to do you when a cyber-attack wipes out your DCs? Microsoft provides a lengthy technical guide that details the manual-intensive process required to recover an AD forest. There's no indication if you do something wrong until the end, at which point you have to start over. Third-party backup tools can automate the process, but they were only built to address recovery from IT operational issues, where AD is affected but host servers are not. 

With AD becoming a prime target for widespread, business-crippling attacks, it's time to think "cyber-first". In this session, you'll learn the dos and don'ts of recovering AD from a cyber disaster. 

  • Recover AD even if domain controllers are infected or wiped 
  • Restore AD to alternate hardware (virtual or physical) 
  • Eliminate reinfection of malware from system state backups 
  • Automate the entire recovery process and reduce downtime

Sponsored by:

Semperis View details

 
 
 

12:50 pm - 1:10 pm

Executive Exchange

 

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Think Tank

There are two kinds of measurements in business: one to assess performance and the other to provide intelligence and test resilience - how can CIO's/CISO's do both in 2021 and successfully manage business outcomes?

In conversation with Kristen Drobnis CRO, Commonwealth. This session discusses the challenges that operational leaders must overcome, to tie an Risk Management and Resiliency strategy to successful business outcomes. It can be argued, that the disruption Covid 19 has caused can come with an enormous opportunity to not just restart what we used to do, but implement new paths. Join us to discuss how building operational resilience can thrive by executing on a strategy that accelerates change. 

Key Takeaways:

  • How do operations assist in building a more resilient business?
  • Can we transform and automate business operations with intelligent asset management? 
  • In what ways can monitoring and predictive maintenance assist with reliability?
  • Explore steps CIOs CISOs and CROs should take to bolster operational resilience can we ask more of partners?

Presented by:

Kristen Drobnis, Risk Manager, Capital One

 
 

1:10 pm - 1:30 pm

Executive Exchange

 

Thought Leadership

Using Automation to Kickstart a CX Transformation

For businesses focused on achieving measurable gains in customer experience, test automation may hold the key to optimizing processes and technology that directly impact the customer, particularly in the contact center. Upgrading legacy contact center technology to a platform designed for greater speed and efficiency can also signal the need to move from manual to automated testing in order to keep pace at scale.

Hear from Vanguard's Head of IT, Denise Murphy, on how the organization has begun leveraging automation to improve customer experiences in the contact center by:  

·         Assuring a smooth migration from legacy technology to Genesys PureCloud

·         Adopting automated testing to assure IVR call flows

·         Monitoring the production environment

·         Measuring AI thresholds

·         Implementing performance testing to ensure systems have the capacity to meet call volumes

Sponsored by:

Cyara View details

 
 
 

1:30 pm - 1:50 pm

Executive Exchange

 

Executive Boardroom

Sponsored by:

Rubrik View details

 
 

Executive Boardroom

Align Security and IT Operations to Dramatically Compress Vulnerability Resolution Time

With attack surface sprawl and growing numbers of vulnerabilities to address, security and IT teams are increasingly challenged to meet remediation targets. To overcome this problem, IT operations and security teams need an automated way of identifying and correlating the highest risk vulnerabilities with the right remediation steps.

Sponsored by:

HCL BigFix View details

 
 

Presented by:

Carolyn Alex, Director - NorthEast, HCL BigFix, HCL BigFix

 

Executive Boardroom

Privileged Access Management Challenges When Moving to the Cloud
The move to broad-based remote work has accelerated many organizations business requirements to move more infrastructure and services into the cloud. Experts agree that the top priority for cloud migration should be data security and privacy. However, recent studies discovered that 70% of organizations experienced a public cloud security incident in the last year. With 80% of organizations predicted to migrate toward cloud, hosting, and colocation services by 2025, new attack surfaces will arise and create greater security vulnerabilities. 

To fully benefit from rapid technological transformation, it is imperative that enterprises embrace strategies for safeguarding their infrastructure and services both during and after cloud migration. In this session, we will discuss common challenges and the tools and strategies IT and security leaders are finding most effective for managing a secure transformation to the cloud.

Sponsored by:

Centrify View details

 
 

Presented by:

Jason Mitchell, Senior Vice President, Engineering, Centrify View details

 
 
 

1:50 pm - 2:10 pm

Executive Exchange

 

Thought Leadership

Building the future of customer engagement

As companies shift their focus from survival to recovery and growth in a post-pandemic world, those that continue to embrace a digital mindset will be uniquely positioned for success. This session will focus on why now is the right time to build the future of your business (with digital customer engagement as one strategic focus area) as well as discuss several key considerations and principles that will help you thrive in this new digital era.

Sponsored by:

Twilio View details

 
 

Presented by:

Jeff Burlin, Director, Enterprise Innovation, Twilio View details

 
 
 

2:10 pm - 2:30 pm

Executive Exchange

 

Thought Leadership

Transforming for Operational Agility

As growth rebounds post pandemic, the race is on for firms to capture their fair share. Doing so requires moving quickly to address customer and market trends. This, in turn, requires the capability to rapidly change your market presence and customer offerings, and so your business platform. 

Digitization and digitalization are at the heart of this race to meet the market, but this transformation also needs to be done with great speed to capture market trends, and the ability to change rapidly has to be engineered into the transformation. 

Finally, resiliency needs to be redefined in the face of all the learnings from the pandemic. Business Continuity Planning is not enough; agility in reconfiguring the business platform away from crisis hot spots must be a key component moving forward. 

So, how to achieve such operational agility?  Fortunately, new capabilities and approaches are pointing a way forward.

Sponsored by:

Signavio Inc View details

 
 
 

2:30 pm - 2:50 pm

Executive Exchange

 

Think Tank

A Myriad of Apps... But Just As Many Threats: How to Secure Code at the Enterprise Level

In this session we will be examining the ever-growing application threat landscape. This increase of threats has put a stress and strain on already thinned tech departments. With that in mind, what are some tips and tricks to stay ahead of the bad actors while securing your enterprise at scale? 

Key Takeaways:

  • Build a culture of application security - from the top down, commit to a high priority communication strategy priority 
  • Ensure that employees have effective training on the importance of app security 
  • Explore the best way to conduct comprehensive testing

 

2:50 pm - 3:00 pm

Closing Remarks