Northeast & Financial Services Summit | June 29, 2021 | Virtual Summit - Real-time Online Conversations
↓ Agenda Key
Keynote Presentation
Visionary speaker presents to entire audience on key issues, challenges and business opportunities
Keynote Presentations give attending delegates the opportunity to hear from leading voices in the industry. These presentations feature relevant topics and issues aligned with the speaker's experience and expertise, selected by the speaker in concert with the summit's Content Committee." title="Keynote Presentations give attending delegates the opportunity to hear from leading voices in the industry. These presentations feature relevant topics and issues aligned with the speaker's experience and expertise, selected by the speaker in concert with the summit's Content Committee.
Executive Visions
Panel moderated by Master of Ceremonies and headed by four executives discussing critical business topics
Executive Visions sessions are panel discussions that enable in-depth exchanges on critical business topics. Led by a moderator, these sessions encourage attending executives to address industry challenges and gain insight through interaction with expert panel members." title="Executive Visions sessions are panel discussions that enable in-depth exchanges on critical business topics. Led by a moderator, these sessions encourage attending executives to address industry challenges and gain insight through interaction with expert panel members.
Thought Leadership
Solution provider-led session giving high-level overview of opportunities
Led by an executive from the vendor community, Thought Leadership sessions provide comprehensive overviews of current business concerns, offering strategies and solutions for success. This is a unique opportunity to access the perspective of a leading member of the vendor community." title="Led by an executive from the vendor community, Thought Leadership sessions provide comprehensive overviews of current business concerns, offering strategies and solutions for success. This is a unique opportunity to access the perspective of a leading member of the vendor community.
Think Tank
End user-led session in boardroom style, focusing on best practices
Think Tanks are interactive sessions that place delegates in lively discussion and debate. Sessions admit only 15-20 participants at a time to ensure an intimate environment in which delegates can engage each other and have their voices heard." title="Think Tanks are interactive sessions that place delegates in lively discussion and debate. Sessions admit only 15-20 participants at a time to ensure an intimate environment in which delegates can engage each other and have their voices heard.
Roundtable
Interactive session led by a moderator, focused on industry issue
Led by an industry analyst, expert or a member of the vendor community, Roundtables are open-forum sessions with strategic guidance. Attending delegates gather to collaborate on common issues and challenges within a format that allows them to get things done." title="Led by an industry analyst, expert or a member of the vendor community, Roundtables are open-forum sessions with strategic guidance. Attending delegates gather to collaborate on common issues and challenges within a format that allows them to get things done.
Case Study
Overview of recent project successes and failures
Case Studies allow attending executives to hear compelling stories about implementations and projects, emphasizing best practices and lessons learned. Presentations are immediately followed by Q&A sessions." title="Case Studies allow attending executives to hear compelling stories about implementations and projects, emphasizing best practices and lessons learned. Presentations are immediately followed by Q&A sessions.
Focus Group
Discussion of business drivers within a particular industry area
Focus Groups allow executives to discuss business drivers within particular industry areas. These sessions allow attendees to isolate specific issues and work through them. Presentations last 15-20 minutes and are followed by Q&A sessions." title="Focus Groups allow executives to discuss business drivers within particular industry areas. These sessions allow attendees to isolate specific issues and work through them. Presentations last 15-20 minutes and are followed by Q&A sessions.
Analyst Q&A Session
Moderator-led coverage of the latest industry research
Q&A sessions cover the latest industry research, allowing attendees to gain insight on topics of interest through questions directed to a leading industry analyst." title="Q&A sessions cover the latest industry research, allowing attendees to gain insight on topics of interest through questions directed to a leading industry analyst.
Vendor Showcase
Several brief, pointed overviews of the newest solutions and services
Taking the form of three 10-minute elevator pitches by attending vendors, these sessions provide a concise and pointed overview of the latest solutions and services aligned with attendee needs and preferences." title="Taking the form of three 10-minute elevator pitches by attending vendors, these sessions provide a concise and pointed overview of the latest solutions and services aligned with attendee needs and preferences.
Executive Exchange
Pre-determined, one-on-one interaction revolving around solutions of interest
Executive Exchanges offer one-on-one interaction between executives and vendors. This is an opportunity for both parties to make key business contacts, ask direct questions and get the answers they need. Session content is prearranged and based on mutual interest." title="Executive Exchanges offer one-on-one interaction between executives and vendors. This is an opportunity for both parties to make key business contacts, ask direct questions and get the answers they need. Session content is prearranged and based on mutual interest.
Open Forum Luncheon
Informal discussions on pre-determined topics
Led by a moderator, Open Forum Luncheons offer attendees informal, yet focused discussions on current industry topics and trends over lunch." title="Led by a moderator, Open Forum Luncheons offer attendees informal, yet focused discussions on current industry topics and trends over lunch.
Networking Session
Unique activities at once relaxing, enjoyable and productive
Networking opportunities take various unique forms, merging enjoyable and relaxing activities with an environment conducive to in-depth conversation. These gatherings allow attendees to wind down between sessions and one-on-one meetings, while still furthering discussions and being productive." title="Networking opportunities take various unique forms, merging enjoyable and relaxing activities with an environment conducive to in-depth conversation. These gatherings allow attendees to wind down between sessions and one-on-one meetings, while still furthering discussions and being productive.
9:15 am - 9:30 am
9:30 am - 10:10 am
Moderated by:
Karl Schoen-Rene, Director of IT Security, Knights of Columbus
Panelists:
Hans Keller, Chief Information Officer, Erickson Living
Ewa Kleczyk, Senior Vice President Operations, TargetRwe
10:10 am - 10:40 am
With the dramatic increase in distributed workforces and the growing adoption of cloud applications, companies face unprecedented levels of IP, data, and identity sprawl beyond the enterprise firewall. Every endpoint is an entry into your business, cybercriminals have more ways to break in than ever before, and human error on the inside is a constant risk. Historically, endpoint security has been a zero-sum game - with the odds inevitably stacked against IT. But rather than protect devices, what if you could just control the security of them?
In this presentation, see how Chrome OS and Chrome Browser are secure by design - embedding security into every workflow to provide proactive protection for users, devices, applications, and data, wherever work happens. This is cloud-first security control in the hands of the modern businesses that will thrive moving forward.
Sponsored by:
Google
Presented by:
Robert DeVito, Global Director, Chrome Customer & Partner Sales Engineering, Google
10:40 am - 11:00 am
Most organizations realizes that embracing the cloud and transforming the way they work is the future and critical in achieving many business outcomes. Too often, the benefits of cloud adoption is falling way short of expectations. Reason is simple: an embryonic cloud adoption strategy due to getting excited about the opportunities and not planning the approach in detail. Majority of organizations embark on this journey without considering the overarching objective, the tooling necessary, or the policies and governance required to manage this successfully. In this talk, we shall discuss why some organizations struggle to adopt the cloud, share industry experiences to overcome the limitations and industry best practices to drive successful transformation
Key Takeaways:
Presented by:
Ganesh Seetharaman, Advisor to CIO Former VP, Tupperware Brands
11:00 am - 11:20 am
Sponsored by:
Freshworks
"Software is eating the world" is a common refrain describing the oversized influence software has in how we run our businesses. Third party software usage is on the rise, accelerated by WFH initiatives and digital transformation to application development demands. This has resulted in the challenge for many organizations to uncover and manage the inherent risk that this code introduces.
Vince Arneja, Chief Product Officer at GrammaTech, share his insights into how to uncover and understand the risk of third party software within the software supply chain.
You'll Learn:
Sponsored by:
GrammaTech
The rapid adoption of cloud communications has created unprecedented change in how employees collaborate and communicate with one another, partners, and customers. Communication in applications like MS Teams, Slack, and even Zoom contain sensitive business information and occur at a volume and velocity that outstrip email.
Enterprises can accelerate resilience by gaining visibility to detect and respond to internal and external risks hidden in the cloud communication ecosystem.
Jim Zuffoletti, CEO and co-founder of SafeGuard Cyber, will share approaches to reducing third party risks, and the latest research into the types of attacks targeting cloud communications infrastructure.
Attendees will learn:
How vulnerable cloud communications apps are to insider threat, data loss, and even ransomware
How to maximize situational awareness to detect and respond to risk in cloud communication
How a human-centric security model sets organizations up for success to adapt with changing business conditions and employee behavior
Sponsored by:
SafeGuard Cyber
11:20 am - 11:40 am
During these times of rapidly evolving risks and opportunities, CIOs must embrace new approaches to leadership and strategic decision making. Join Rafael Maldonado and J.D, Miller for a 20 minute fireside chat to discuss how CIO's and IT executives will provide the workforce with tools and techniques to help them lead and effectively make decisions in a dynamic world.
Presented by:
Rafael Maldonado, Vice President & CISO, NADA
11:40 am - 12:00 pm
Silver Peak's EdgeConnect SD-WAN Platform Delivers:
Sponsored by:
Silver Peak Systems
12:00 pm - 12:30 pm
AI is the main ingredient to help you pivot quickly in today's environment and ensure a successful digital transformation. To scale AI, you need to overcome the challenges of talent scarcity, data complexity and a lack of trust in AI systems.
In this session, you'll discuss:
Sponsored by:
IBM
12:30 pm - 12:50 pm
In the age of cloud, dependency on Active Directory is rapidly growing - and so is the attack surface. The threat to AD from ransomware and wiper attacks is generally understood, but the complexity of forest recovery is not. In "the good old days", AD recovery meant recovering AD from natural disasters and operational errors. But cyberattacks changed all that. Today, it's quite likely that every domain controller (DC) will be encrypted or completely wiped out in a matter of minutes.
So, what to do you when a cyber-attack wipes out your DCs? Microsoft provides a lengthy technical guide that details the manual-intensive process required to recover an AD forest. There's no indication if you do something wrong until the end, at which point you have to start over. Third-party backup tools can automate the process, but they were only built to address recovery from IT operational issues, where AD is affected but host servers are not.
With AD becoming a prime target for widespread, business-crippling attacks, it's time to think "cyber-first". In this session, you'll learn the dos and don'ts of recovering AD from a cyber disaster.
Sponsored by:
Semperis
12:50 pm - 1:10 pm
In conversation with Kristen Drobnis CRO, Commonwealth. This session discusses the challenges that operational leaders must overcome, to tie an Risk Management and Resiliency strategy to successful business outcomes. It can be argued, that the disruption Covid 19 has caused can come with an enormous opportunity to not just restart what we used to do, but implement new paths. Join us to discuss how building operational resilience can thrive by executing on a strategy that accelerates change.
Key Takeaways:
Presented by:
Kristen Drobnis, Risk Manager, Capital One
1:10 pm - 1:30 pm
For businesses focused on achieving measurable gains in customer experience, test automation may hold the key to optimizing processes and technology that directly impact the customer, particularly in the contact center. Upgrading legacy contact center technology to a platform designed for greater speed and efficiency can also signal the need to move from manual to automated testing in order to keep pace at scale.
Hear from Vanguard's Head of IT, Denise Murphy, on how the
organization has begun leveraging automation to improve customer experiences in
the contact center by:
·
Assuring a smooth migration from legacy
technology to Genesys PureCloud
·
Adopting automated testing to assure IVR call
flows
·
Monitoring the production environment
·
Measuring AI thresholds
·
Implementing performance testing to ensure systems
have the capacity to meet call volumes
Sponsored by:
Cyara
1:30 pm - 1:50 pm
Sponsored by:
Rubrik
With attack surface sprawl and growing numbers of vulnerabilities to address, security and IT teams are increasingly challenged to meet remediation targets. To overcome this problem, IT operations and security teams need an automated way of identifying and correlating the highest risk vulnerabilities with the right remediation steps.
Sponsored by:
HCL BigFix
Presented by:
Carolyn Alex, Director - NorthEast, HCL BigFix, HCL BigFix
Sponsored by:
Centrify
Presented by:
Jason Mitchell, Senior Vice President, Engineering, Centrify
1:50 pm - 2:10 pm
As companies shift their focus from survival to recovery and growth in a post-pandemic world, those that continue to embrace a digital mindset will be uniquely positioned for success. This session will focus on why now is the right time to build the future of your business (with digital customer engagement as one strategic focus area) as well as discuss several key considerations and principles that will help you thrive in this new digital era.
Sponsored by:
Twilio
Presented by:
Jeff Burlin, Director, Enterprise Innovation, Twilio
2:10 pm - 2:30 pm
As growth rebounds post pandemic, the race is on for firms to capture their fair share. Doing so requires moving quickly to address customer and market trends. This, in turn, requires the capability to rapidly change your market presence and customer offerings, and so your business platform.
Digitization and digitalization are at the heart of this race to meet the market, but this transformation also needs to be done with great speed to capture market trends, and the ability to change rapidly has to be engineered into the transformation.
Finally, resiliency needs to be redefined in the face of all the learnings from the pandemic. Business Continuity Planning is not enough; agility in reconfiguring the business platform away from crisis hot spots must be a key component moving forward.
So, how to achieve such operational agility?
Fortunately, new capabilities and approaches are pointing a way forward.
Sponsored by:
Signavio Inc
2:30 pm - 2:50 pm
In this session we will be examining the ever-growing application threat landscape. This increase of threats has put a stress and strain on already thinned tech departments. With that in mind, what are some tips and tricks to stay ahead of the bad actors while securing your enterprise at scale?
Key Takeaways:
2:50 pm - 3:00 pm